Warranty cost: not a glamorous subject, but an important one. It’s a great surrogate for what your customers experience. Some companies try to reduce warranty costs by trimming their warranty policies — reducing costs but offering customers less. Bad idea, kind of like increasing insurance deductibles and co-pays. Warranty cost is best reduced by increasing product robustness — how well it functions over a wide range of inputs (or uses).
Here’s a link to Assembly Magazines’ Assembly Summit which will be held in Clearwater Beach Florida on October 18-20, where I’ll present on warranty cost reduction of 75%.
For a preview, take a look at this short video on warranty reduction. The mindset — reduce warranty cost and design out product cost AT THE SAME TIME. AT THE SAME TIME.